Exhibition of the draft Customer Feedback and Complaints Management Policy
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Georges River Council has reviewed and updated the Customer Feedback and Complaints Management Policy to ensure it reflects current best practice in complaint handling.
The updated policy outlines Council’s process for managing complaints and feedback, in line with the NSW Ombudsman’s framework. It also includes the process for addressing unreasonable customer conduct and clearly defines staff responsibilities.
The policy ensures community members have clear and accessible pathways to raise concerns, provide suggestions, or lodge formal complaints about Council services, decisions, or staff conduct.
The draft Georges River Council Customer Feedback and Complaints Management Policy is now on exhibition. You are invited to view the draft Policy and provide your feedback. View the draft Policy Provide your feedback
The public review period runs for 28 days starting Tuesday 10 June. During this time, you can:
Read the full draft policy on the Georges River Your Say website
Read the full draft Policy at one of our Customer Experience Centres or Libraries
Submit feedback online, email or via post
If you are submitting feedback by email or post, please quote 'Your Say SF25/3141' and send to:
In person at Georges River Libraries and Customer Experience Centres
Do you need assistance reading and accessing this page?
For a free interpreter call us via the Translating and Interpreting Service (TIS) on 131 450
If you have a hearing or speech impairment, please contact the National Relay Service:
Voice Relay number: 1300 555 727
TTY number: 133 677
Georges River Council has reviewed and updated the Customer Feedback and Complaints Management Policy to ensure it reflects current best practice in complaint handling.
The updated policy outlines Council’s process for managing complaints and feedback, in line with the NSW Ombudsman’s framework. It also includes the process for addressing unreasonable customer conduct and clearly defines staff responsibilities.
The policy ensures community members have clear and accessible pathways to raise concerns, provide suggestions, or lodge formal complaints about Council services, decisions, or staff conduct.
The draft Georges River Council Customer Feedback and Complaints Management Policy is now on exhibition. You are invited to view the draft Policy and provide your feedback. View the draft Policy Provide your feedback
The public review period runs for 28 days starting Tuesday 10 June. During this time, you can:
Read the full draft policy on the Georges River Your Say website
Read the full draft Policy at one of our Customer Experience Centres or Libraries
Submit feedback online, email or via post
If you are submitting feedback by email or post, please quote 'Your Say SF25/3141' and send to:
In person at Georges River Libraries and Customer Experience Centres
We are seeking your feedback on the Customer Feedback and Complaints Management Policy. Before taking this survey, please use the below link to open and read the Policy.
Please note, there are no mandatory fields in this feedback form, but completing the demographic information helps us to understand more about our community.
