Exhibition of the draft Customer Feedback and Complaints Management Policy
Thank you to everyone who viewed and provided feedback on the draft Customer Feedback and Complaints Management Policy. Our team will review feedback and provide an update on the outcome and next steps shortly.
Background
Georges River Council has reviewed and updated the Customer Feedback and Complaints Management Policy to ensure it reflects current best practice in complaint handling.
The updated policy outlines Council’s process for managing complaints and feedback, in line with the NSW Ombudsman’s framework. It also includes the process for addressing unreasonable customer conduct and clearly defines staff responsibilities.
The policy ensures community members have clear and accessible pathways to raise concerns, provide suggestions, or lodge formal complaints about Council services, decisions, or staff conduct.
The public review ran for 28 days, which started Tuesday 10 June and concluded Tuesday 8 July. Thank you to everyone who viewed the draft Policy and provided feedback. You can still contact us by quoting 'Your Say SF25/3141' and sending your enquiry to:
| In person at Georges River Libraries and Customer Experience Centres | |
| email: mail@georgesriver.nsw.gov.au | |
| post: PO Box 205, Hurstville BC NSW 1481 |
Do you need assistance reading and accessing this page?
For a free interpreter call us via the Translating and Interpreting Service (TIS) on 131 450
If you have a hearing or speech impairment, please contact the National Relay Service:
- Voice Relay number: 1300 555 727
- TTY number: 133 677
Do you need help accessing or reading this page?
-
Call us via the Translating and Interpreting Service (TIS):
Phone 131 450 -
Please contact the National Relay Service:
Phone 1300 555 727
