Customer Experience Strategy and Social Justice Charter
We are updating our Customer Experience Strategy and Social Justice Charter.
Council values the important role our community plays in shaping the services, programs and experiences we deliver every day. We are committed to providing services and opportunities that are easy, effective and equitable, and focused on meeting community needs.
What are we asking you to do?
We are inviting you to share your experience with Council services to help shape the direction of our updated Strategy and Charter.
We want to hear:
- What is working well
- What could be improved
- Where we should focus our efforts next
About the Strategy and Charter
Customer Experience Strategy
The Customer Experience Strategy outlines Council’s approach to improving how people access, use and experience services across all areas of Council. The Strategy focuses on delivering services that are easy, effective and equitable, making services simpler to access, ensuring customer needs are resolved efficiently and creating inclusive experiences for everyone in the community.
Social Justice Charter
The Social Justice Charter reflects Council’s commitment to participation, equity, respect and empowerment. It provides a framework to ensure Council services, programs and decision-making respond to the diverse needs of the people of Georges River so that everyone can participate fully in community life.
Together, the Strategy and Charter guide Council to:
- establish a shared direction for improving service delivery
- strengthen the experience people have when interacting with Council
- guide how we consider access, participation and outcomes for all communities.
Why am I being asked for feedback?
As we update these documents, we want to understand what your interactions with Council have been like. Alongside other research and information, your feedback will help us identify priorities and guide the decisions we make in the updated Strategy and Charter.
How can I have my say?
The Customer Experience Strategy and Social Justice Charter is open for feedback until 30 June 2026.
You can share your feedback by:
- Completing the online feedback form below
- Returning a hard copy submission to one of the locations listed below
Hard copy versions are available at:
- Georges River Civic Centre, corner of MacMahon and Dora Streets, Hurstville
- Clive James Library and Service Centre, Kogarah Town Square, Belgrave St, Kogarah
Where do I send my hard copy or printed feedback?
If you are returning hard copy information, please return:
- In person to Georges River Council Civic Centre or Libraries
- Via email: mail@georgesriver.nsw.gov.au
- Via post: PO Box 205, Hurstville BC NSW 1481
What happens with your feedback?
All feedback received will be reviewed and considered as part of developing the updated Strategy and Charter.
Your responses will help shape future improvements to the way Council delivers services and supports our community.
Do you need assistance reading and accessing this page?
For a free interpreter call us via the Translating and Interpreting Service (TIS) on 131 450
If you have a hearing or speech impairment, please contact the National Relay Service:
- Voice Relay number: 1300 555 727
- TTY number: 133 677
Do you need help accessing or reading this page?
-
Call us via the Translating and Interpreting Service (TIS):
Phone 131 450 -
Please contact the National Relay Service:
Phone 1300 555 727
